Global Interactive Voice Response Market Insights, Research Forecast to 2025

Published On: Sep 2019

Format: PDF

Publisher: QY Research

Pages: 112

Report ID: 62279

The Interactive Voice Response market was valued at Million US$ in 2018 and is projected to reach Million US$ by 2025, at a CAGR of during the forecast period. In this study, 2018 has been considered as the base year and 2019 to 2025 as the forecast period to estimate the market size for Interactive Voice Response.

This report presents the worldwide Interactive Voice Response market size (value, production and consumption), splits the breakdown (data status 2014-2019 and forecast to 2025), by manufacturers, region, type and application.
This study also analyzes the market status, market share, growth rate, future trends, market drivers, opportunities and challenges, risks and entry barriers, sales channels, distributors and Porter's Five Forces Analysis.

The following manufacturers are covered in this report:
inContact Inc.
Nuance Communications, Inc.
Genesys Telecommunication Laboratories, Inc.
AT&T Inc.
Avaya Inc.
Aspect Software Parent, Inc.
Verizon Communications Inc.
Five9, Inc.
Cisco Systems, Inc.
Convergys Corporation
West Corporation
IVR Lab
NewVoiceMedia

Interactive Voice Response Breakdown Data by Type
By Technology
Speech Based
Touch-Tone Based
By Deployment Mode
Cloud
on Premise
Interactive Voice Response Breakdown Data by Application
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics

Interactive Voice Response Production by Region
United States
Europe
China
Japan
Other Regions

Interactive Voice Response Consumption by Region
North America
United States
Canada
Mexico
Asia-Pacific
China
India
Japan
South Korea
Australia
Indonesia
Malaysia
Philippines
Thailand
Vietnam
Europe
Germany
France
UK
Italy
Russia
Rest of Europe
Central & South America
Brazil
Rest of South America
Middle East & Africa
GCC Countries
Turkey
Egypt
South Africa
Rest of Middle East & Africa

The study objectives are:
To analyze and research the global Interactive Voice Response status and future forecast´╝îinvolving, production, revenue, consumption, historical and forecast.
To present the key Interactive Voice Response manufacturers, production, revenue, market share, and recent development.
To split the breakdown data by regions, type, manufacturers and applications.
To analyze the global and key regions market potential and advantage, opportunity and challenge, restraints and risks.
To identify significant trends, drivers, influence factors in global and regions.
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.

In this study, the years considered to estimate the market size of Interactive Voice Response :
History Year: 2014 - 2018
Base Year: 2018
Estimated Year: 2019
Forecast Year: 2019 - 2025

This report includes the estimation of market size for value (million USD) and volume (K Units). Both top-down and bottom-up approaches have been used to estimate and validate the market size of Interactive Voice Response market, to estimate the size of various other dependent submarkets in the overall market. Key players in the market have been identified through secondary research, and their market shares have been determined through primary and secondary research. All percentage shares, splits, and breakdowns have been determined using secondary sources and verified primary sources.

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Study Coverage
1.1 Interactive Voice Response Product
1.2 Key Market Segments in This Study
1.3 Key Manufacturers Covered
1.4 Market by Type
1.4.1 Global Interactive Voice Response Market Size Growth Rate by Type
1.4.2 Speech Based
1.4.3 Touch-Tone Based
1.5 Market by Application
1.5.1 Global Interactive Voice Response Market Size Growth Rate by Application
1.5.2 BFSI
1.5.3 Travel and Hospitality
1.5.4 Pharma and Healthcare
1.5.5 Telecommunications
1.5.6 Government and Public Sector
1.5.7 Transportation and Logistics
1.6 Study Objectives
1.7 Years Considered

2 Executive Summary
2.1 Global Interactive Voice Response Market Size
2.1.1 Global Interactive Voice Response Revenue 2014-2025
2.1.2 Global Interactive Voice Response Production 2014-2025
2.2 Interactive Voice Response Growth Rate (CAGR) 2019-2025
2.3 Analysis of Competitive Landscape
2.3.1 Manufacturers Market Concentration Ratio (CR5 and HHI)
2.3.2 Key Interactive Voice Response Manufacturers
2.3.2.1 Interactive Voice Response Manufacturing Base Distribution, Headquarters
2.3.2.2 Manufacturers Interactive Voice Response Product Offered
2.3.2.3 Date of Manufacturers Enter into Interactive Voice Response Market
2.4 Key Trends for Interactive Voice Response Markets & Products

3 Market Size by Manufacturers
3.1 Interactive Voice Response Production by Manufacturers
3.1.1 Interactive Voice Response Production by Manufacturers
3.1.2 Interactive Voice Response Production Market Share by Manufacturers
3.2 Interactive Voice Response Revenue by Manufacturers
3.2.1 Interactive Voice Response Revenue by Manufacturers (2014-2019)
3.2.2 Interactive Voice Response Revenue Share by Manufacturers (2014-2019)
3.3 Interactive Voice Response Price by Manufacturers
3.4 Mergers & Acquisitions, Expansion Plans

4 Interactive Voice Response Production by Regions
4.1 Global Interactive Voice Response Production by Regions
4.1.1 Global Interactive Voice Response Production Market Share by Regions
4.1.2 Global Interactive Voice Response Revenue Market Share by Regions
4.2 United States
4.2.1 United States Interactive Voice Response Production
4.2.2 United States Interactive Voice Response Revenue
4.2.3 Key Players in United States
4.2.4 United States Interactive Voice Response Import & Export
4.3 Europe
4.3.1 Europe Interactive Voice Response Production
4.3.2 Europe Interactive Voice Response Revenue
4.3.3 Key Players in Europe
4.3.4 Europe Interactive Voice Response Import & Export
4.4 China
4.4.1 China Interactive Voice Response Production
4.4.2 China Interactive Voice Response Revenue
4.4.3 Key Players in China
4.4.4 China Interactive Voice Response Import & Export
4.5 Japan
4.5.1 Japan Interactive Voice Response Production
4.5.2 Japan Interactive Voice Response Revenue
4.5.3 Key Players in Japan
4.5.4 Japan Interactive Voice Response Import & Export
4.6 Other Regions
4.6.1 South Korea
4.6.2 India
4.6.3 Southeast Asia

5 Interactive Voice Response Consumption by Regions
5.1 Global Interactive Voice Response Consumption by Regions
5.1.1 Global Interactive Voice Response Consumption by Regions
5.1.2 Global Interactive Voice Response Consumption Market Share by Regions
5.2 North America
5.2.1 North America Interactive Voice Response Consumption by Application
5.2.2 North America Interactive Voice Response Consumption by Countries
5.2.3 United States
5.2.4 Canada
5.2.5 Mexico
5.3 Europe
5.3.1 Europe Interactive Voice Response Consumption by Application
5.3.2 Europe Interactive Voice Response Consumption by Countries
5.3.3 Germany
5.3.4 France
5.3.5 UK
5.3.6 Italy
5.3.7 Russia
5.4 Asia Pacific
5.4.1 Asia Pacific Interactive Voice Response Consumption by Application
5.4.2 Asia Pacific Interactive Voice Response Consumption by Countries
5.4.3 China
5.4.4 Japan
5.4.5 South Korea
5.4.6 India
5.4.7 Australia
5.4.8 Indonesia
5.4.9 Thailand
5.4.10 Malaysia
5.4.11 Philippines
5.4.12 Vietnam
5.5 Central & South America
5.5.1 Central & South America Interactive Voice Response Consumption by Application
5.5.2 Central & South America Interactive Voice Response Consumption by Country
5.5.3 Brazil
5.6 Middle East and Africa
5.6.1 Middle East and Africa Interactive Voice Response Consumption by Application
5.6.2 Middle East and Africa Interactive Voice Response Consumption by Countries
5.6.3 GCC Countries
5.6.4 Egypt
5.6.5 South Africa

6 Market Size by Type
6.1 Global Interactive Voice Response Production by Type
6.2 Global Interactive Voice Response Revenue by Type
6.3 Interactive Voice Response Price by Type

7 Market Size by Application
7.1 Overview
7.2 Global Interactive Voice Response Breakdown Dada by Application
7.2.1 Global Interactive Voice Response Consumption by Application
7.2.2 Global Interactive Voice Response Consumption Market Share by Application (2014-2019)

8 Manufacturers Profiles
8.1 inContact Inc.
8.1.1 inContact Inc. Company Details
8.1.2 Company Overview
8.1.3 inContact Inc. Interactive Voice Response Production Revenue and Gross Margin (2014-2019)
8.1.4 inContact Inc. Interactive Voice Response Product Description
8.1.5 inContact Inc. Recent Development
8.2 Nuance Communications, Inc.
8.2.1 Nuance Communications, Inc. Company Details
8.2.2 Company Overview
8.2.3 Nuance Communications, Inc. Interactive Voice Response Production Revenue and Gross Margin (2014-2019)
8.2.4 Nuance Communications, Inc. Interactive Voice Response Product Description
8.2.5 Nuance Communications, Inc. Recent Development
8.3 Genesys Telecommunication Laboratories, Inc.
8.3.1 Genesys Telecommunication Laboratories, Inc. Company Details
8.3.2 Company Overview
8.3.3 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Production Revenue and Gross Margin (2014-2019)
8.3.4 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Product Description
8.3.5 Genesys Telecommunication Laboratories, Inc. Recent Development
8.4 AT&T Inc.
8.4.1 AT&T Inc. Company Details
8.4.2 Company Overview
8.4.3 AT&T Inc. Interactive Voice Response Production Revenue and Gross Margin (2014-2019)
8.4.4 AT&T Inc. Interactive Voice Response Product Description
8.4.5 AT&T Inc. Recent Development
8.5 Avaya Inc.
8.5.1 Avaya Inc. Company Details
8.5.2 Company Overview
8.5.3 Avaya Inc. Interactive Voice Response Production Revenue and Gross Margin (2014-2019)
8.5.4 Avaya Inc. Interactive Voice Response Product Description
8.5.5 Avaya Inc. Recent Development
8.6 Aspect Software Parent, Inc.
8.6.1 Aspect Software Parent, Inc. Company Details
8.6.2 Company Overview
8.6.3 Aspect Software Parent, Inc. Interactive Voice Response Production Revenue and Gross Margin (2014-2019)
8.6.4 Aspect Software Parent, Inc. Interactive Voice Response Product Description
8.6.5 Aspect Software Parent, Inc. Recent Development
8.7 Verizon Communications Inc.
8.7.1 Verizon Communications Inc. Company Details
8.7.2 Company Overview
8.7.3 Verizon Communications Inc. Interactive Voice Response Production Revenue and Gross Margin (2014-2019)
8.7.4 Verizon Communications Inc. Interactive Voice Response Product Description
8.7.5 Verizon Communications Inc. Recent Development
8.8 Five9, Inc.
8.8.1 Five9, Inc. Company Details
8.8.2 Company Overview
8.8.3 Five9, Inc. Interactive Voice Response Production Revenue and Gross Margin (2014-2019)
8.8.4 Five9, Inc. Interactive Voice Response Product Description
8.8.5 Five9, Inc. Recent Development
8.9 Cisco Systems, Inc.
8.9.1 Cisco Systems, Inc. Company Details
8.9.2 Company Overview
8.9.3 Cisco Systems, Inc. Interactive Voice Response Production Revenue and Gross Margin (2014-2019)
8.9.4 Cisco Systems, Inc. Interactive Voice Response Product Description
8.9.5 Cisco Systems, Inc. Recent Development
8.10 Convergys Corporation
8.10.1 Convergys Corporation Company Details
8.10.2 Company Overview
8.10.3 Convergys Corporation Interactive Voice Response Production Revenue and Gross Margin (2014-2019)
8.10.4 Convergys Corporation Interactive Voice Response Product Description
8.10.5 Convergys Corporation Recent Development
8.11 West Corporation
8.12 IVR Lab
8.13 NewVoiceMedia

9 Production Forecasts
9.1 Interactive Voice Response Production and Revenue Forecast
9.1.1 Global Interactive Voice Response Production Forecast 2019-2025
9.1.2 Global Interactive Voice Response Revenue Forecast 2019-2025
9.2 Interactive Voice Response Production and Revenue Forecast by Regions
9.2.1 Global Interactive Voice Response Revenue Forecast by Regions
9.2.2 Global Interactive Voice Response Production Forecast by Regions
9.3 Interactive Voice Response Key Producers Forecast
9.3.1 United States
9.3.2 Europe
9.3.3 China
9.3.4 Japan
9.4 Forecast by Type
9.4.1 Global Interactive Voice Response Production Forecast by Type
9.4.2 Global Interactive Voice Response Revenue Forecast by Type

10 Consumption Forecast
10.1 Interactive Voice Response Consumption Forecast by Application
10.2 Interactive Voice Response Consumption Forecast by Regions
10.3 North America Market Consumption Forecast
10.3.1 North America Interactive Voice Response Consumption Forecast by Regions 2019-2025
10.3.2 United States
10.3.3 Canada
10.3.4 Mexico
10.4 Europe Market Consumption Forecast
10.4.1 Europe Interactive Voice Response Consumption Forecast by Regions 2019-2025
10.4.2 Germany
10.4.3 France
10.4.4 UK
10.4.5 Italy
10.4.6 Russia
10.5 Asia Pacific Market Consumption Forecast
10.5.1 Asia Pacific Interactive Voice Response Consumption Forecast by Regions 2019-2025
10.5.2 China
10.5.3 Japan
10.5.4 South Korea
10.5.5 India
10.5.6 Australia
10.5.7 Indonesia
10.5.8 Thailand
10.5.9 Malaysia
10.5.10 Philippines
10.5.11 Vietnam
10.6 Central & South America Market Consumption Forecast
10.6.1 Central & South America Interactive Voice Response Consumption Forecast by Regions 2019-2025
10.6.2 Brazil
10.7 Middle East and Africa Market Consumption Forecast
10.7.1 Middle East and Africa Interactive Voice Response Consumption Forecast by Regions 2019-2025
10.7.2 GCC Countries
10.7.3 Egypt
10.7.4 South Africa

11 Value Chain and Sales Channels Analysis
11.1 Value Chain Analysis
11.2 Sales Channels Analysis
11.2.1 Interactive Voice Response Sales Channels
11.2.2 Interactive Voice Response Distributors
11.3 Interactive Voice Response Customers

12 Market Opportunities & Challenges, Risks and Influences Factors Analysis
12.1 Market Opportunities and Drivers
12.2 Market Challenges
12.3 Market Risks/Restraints

13 Key Findings in the Global Interactive Voice Response Study

14 Appendix
14.1 Research Methodology
14.1.1 Methodology/Research Approach
14.1.1.1 Research Programs/Design
14.1.1.2 Market Size Estimation
14.1.1.3 Market Breakdown and Data Triangulation
14.1.2 Data Source
14.1.2.1 Secondary Sources
14.1.2.2 Primary Sources
14.2 Author Details
14.3 Disclaimer